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    Elise Fox
    JoinedJanuary 8, 2021
    Articles1
    I’m a user-obsessed product manager with experience across multiple industries, including ed tech, digital marketing, libraries, and publishing. I graduated from the University of Delaware with a Bachelor’s degree in History & Art History, and earned my Master’s degree in Public History & Library Science from St. John’s University. In my spare time, I'm a voracious reader, runner, and Yankee fan. I'm a born and bred New Yorker, and am everything that it entails. I'm a proud "mom" to a Shih Tzu/Cavalier King Charles mix, and the luckiest person to be married to my husband. Awww.
    illustration of a customer empathy map showing quadrants for thinking, feeling, doing, and saying
    7 min read·32 views

    How To Create A Customer Empathy Map [With Template]

    “You are not the user.”  As a product manager or UX professional, this phrase should be top of mind, driving... Read More
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