10 Best Product Feedback Software In 2023

SurveySparrow is an advanced and customizable product feedback software offering a broad range of question types and an intuitive user interface, making it easier to create and deploy surveys. It helps businesses and organizations easily collect customer feedback, measure satisfaction levels, and gauge user experiences and preferences. Users can customize surveys with various branding options, images, and videos to create engaging, user-friendly surveys with high response rates. It also offers a unique conversational interface that resembles an actual conversation, making the survey-taking experience more engaging and interactive for respondents. Furthermore, these surveys are optimized for mobile devices, making it more convenient for customers to provide feedback on the go.

The platform gives feedback options such as NPS, CSAT, or CES, which help understand customer feedback depending on their expectations. It allows users to distribute surveys via email, SMS, web links, and social media. The flexibility to distribute surveys through multiple channels makes it easier to reach a broader audience and collect more feedback. The platform provides real-time analytics and reporting, making tracking survey responses and analyzing results easier. Companies can view answers in real time, create reports in various formats, and compare survey results over time. The software also offers survey benchmarks that allow users to collate results with industry standards.

SurveySparrow offers various automation features, making it simpler to automate surveys and save time. Users can set up email reminders, automate follow-up surveys, and trigger surveys based on customer behavior. The software follows industry-standard protocols such as SSL encryption, data backups, and data recovery to ensure the safety and privacy of user data. 

It integrates with Zapier, which can connect with many other software applications, including Salesforce, Trello, and HubSpot. This provides the ability to automate workflows, save time, and increase efficiency.

Pricing starts at $19 per month, and a free 14-day trial is available.

Jotform Enterprise is a web form-building workspace that allows you to customize how you gather customer feedback without writing a single line of code. The software gives businesses access to offline forms, surveys for product feedback and reviews, collaboration tools, approvals for automated workflows, and conditional logic for a personalized customer form experience. They specialize in B2B businesses but can be adapted to a wide range of customer markets and industries.

Jotform Enterprise offers companies an easy-to-use tool that makes closing deals, collaborating with coworkers, signing waivers, and collecting form responses a more seamless process. Jotform Enterprise has a collection of survey styles and templates for product feedback specifically but you can easily make your own from scratch using the drag-and-drop form builder. You can customize fields, colors, and even add your logo (with a paid plan). Jotform Surveys can be tailored for any use case regarding information gathering and management. The software’s integrated report builder allows users to transform customer responses into professional reports easily so you can spot areas of excellence or a need for improvement. 

Additional features include workflow automations, conditional logic, e-sign documents with automated signing orders, webhooks, API, and helpful ways to integrate feedback into your workflow.

Jotform Enteprise integrates with Box, OneDrive, Airtable, Google Drive, PayPal Business, Google Sheets, Google Calendar, Slack, HubSpot, monday.com, and other apps.

Pendo helps businesses collect customer requests from their applications without interrupting their experience. Small and medium businesses, as well as large enterprises, can utilize this cloud-based platform. Internal teams can also implement requests on the customer’s behalf and submit their own feedback. The platform is a comprehensive solution for analytics, customer onboarding, and in-app feedback.

Pendo is an analytics tool you can use to track your customers’ activities and understand how they’re using your product. The information the platform provides can help product managers make crucial product decisions, track how customers are adopting features, and monitor behavior. You can use Pendo to request feature suggestions from your customers and allow them to browse feature ideas, vote, and add their ideas using a feedback form. Your team can analyze these results to determine which features are popular or valued by customers.

Features include sentiment analysis, in-app walkthroughs, targetted messanging, feedback surveys, customer roadmaps, and reporting.

Pendo integrates with various third-party applications, such as Calendly, Hubspot, Salesforce Sales Cloud, Slack, Zapier, and Zendesk.

Pendo offers custom pricing upon request. But they do offer a free plan for one web application, as well as one iOS and one Android mobile app, and up to 500 active users per month.

Qualaroo lets small to large businesses create target surveys and add them to your product so you can collect real-time feedback from your customers. Product managers can also send surveys through channels such as e-mail, links, and social media to understand their customers’ experience with their products. The platform’s built-in, AI-based sentiment analysis engine can analyze your feedback data in real time and channel the insights into your improvement strategies.

Qualaroo has the ability to test design prototypes by adding surveys directly into a product design template. You can ask specific questions to customers and gauge how your product will perform when you launch it. The goal of this feature is to get an understanding while your customers are using your product to provide you with the most relevant insights.

Key features include access controls/permissions, activity dashboard, activity tracking, alerts/notifications, anonymous feedback, API, churn management, collaboration tools, and communication management.

Qualaroo integrates with tools such as Tableau, Salesforce, Zapier, Intercom, Hubspot, Slack, and Mailchimp.

Qualaroo costs from $100/month when paying monthly or $80/month when billed annually. It also comes with a 15-day free trial.

UserVoice is a popular choice for large enterprise businesses that require a simple voting platform to understand what their customers want to see in their applications. It’s a feedback application that helps users create centralized spaces to allow their customers to provide product suggestions, feature update requests, and new ideas. You can also use UserVoice’s survey prompts to target specific user groups to understand their experience with your product.

UserVoice’s solutions are capable of helping product managers collect and organize feedback from various sources. Your users can submit their feedback and requests through website widgets, dedicated portals, and forums your team can embed in your native apps. The platform then translates this information into measurable and actionable insights your teams can use to improve your product. You can also prioritize feature requests using qualitative data and user votes in combination with quantitative analytics that incorporates NPS, segmentation, customer spending, and other user data.

Key features include analytics, customer management, and e-mail integration.

UserVoice integrates with the systems your currently using, such as Fullstory, Salesforce, Gainsight, Slack, and Jira.

UserVoice costs from $199/month when paying month-to-month or $169/month when billed annually. The platform also offers a 21-day free trial.

Productboard helps businesses prioritize customer feedback and feature requests by collecting this information and displaying it on a single board. Start-ups, small-to-medium businesses, enterprises, and agencies can use the platform to extract feature requests, prioritize what to build, and engage with customers. You can use it to manage product development, marketing, and launch activities from one place.

Productboard combines user feedback voting with feature prioritization and roadmaps. The roadmap it develops uses customer feedback data to help product managers get teams on board with the roadmap they will be used to implement new features. Your roadmap can provide in-depth strategic criteria to help you make prioritization decisions and visualize how features can support your product and objectives.

Key features include customer management, data export, data import, external integrations, Gantt charts, API, multi-user, notifications, project management, task scheduling/tracking, prioritization, and roadmapping.

Productboard integrates with other applications to consolidate your data, such as Salesforce, Slack, Microsoft Teams, Zapier, Intercom, and Zendesk.

Productboard costs from $25/user/month when paying month-to-month or $20/user/month when billed yearly. The platform also offers a 15-day free trial.

Usersnap helps small to large businesses collect new ideas and hear what the customers want to develop customer-centric products. Your customers can use screen and video recordings as well as screenshots to submit feedback and suggestions to your teams. Product managers can see all feedback in one location to easily analyze it for feature prioritization.

Usersnap’s bug-tracking features help your customer experience, tech support, and product teams resolve customers’ pain points. It does this by allowing your customers to alert your teams when they find bugs and product issues. The platform helps businesses make it easier to get the insights they require to improve their product.

Key features include brand design consistency, bug history, collaboration, data retention, device responsiveness, feedback aggregation, feedback collection, photo submission, real-time action, real-time analysis, security, sorting, survey deployment, surveys, system monitoring, text/notes, trigger alerts, video interview, and video snippets.

Usersnap integrates with over 5,000 third-party applications to enhance your product feedback processes, such as Zendesk, Slack, Intercom, Zapier, Asana, and Jira.

Usersnap costs from $99/month when paying month-to-month or $69/month when billed annually.

Mopinion helps digital enterprises of all sizes get an overview of vital feedback metrics, such as NPS, customer effort score, and customer satisfaction. It enables product managers and teams to analyze their customers’ behavior and create effective strategies to improve experiences. Your teams can use proactive alerts and role-based views to collaborate with each other and connect this information with a project management tool to act on customer feedback.

Mopinion allows users to build, design, and configure feedback forms through its easy-to-use interface. You can also target these forms to specific customer groups to get insights into why they might not be converting. Product teams can visualize the incoming feedback data in customizable dashboards and charts for analysis.

Key features include 2-factor authentication, A/B testing, analytics, API, calendar management, contact management, customer management, dashboard, data export, data import, data visualization, e-mail integration, external integrations, Google apps integration, link tracking, marketing automation, multi-user, notifications, scheduling, third-party plugins/add-ons, order management, template designer, and net promoter score.

Mopinion integrates with various applications to help expand your possibilities, such as Slack, Google Analytics, Jira, Salesforce, and Hubspot.

Mopinion costs from $329/month when paid monthly or $259/month when billed annually. The vendor also offers a 14-day free trial.

Featurebase is a product feedback software that collects and analyzes customer feedback for businesses. Customers can submit their input easily through various channels, including email, social media, and support tickets. They can also upvote, downvote, and comment on each other's input and quickly identify the most pressing issues and prioritize them for product development.

Businesses to create a custom feedback board that they can configure to display feedback based on a specific product or category. They can also tag feedback to denote urgency or its relation to a particular feature. The software uses AI algorithms to categorize feedback and identify trends, keeping customer comments organized and easier to track.

The software's analytics and reporting suite helps companies determine how often a feedback item appears, which products have the most feedback, and which features are the most popular. Teams can collaborate on feedback analysis and decision-making, and users can assign tasks and track progress from a central dashboard.

Integrations include platforms like Jira, Trello, and Slack. Paid plans start from $19/month, and a 10-day free trial is available.

Canny helps small to large businesses that are looking to understand how popular a feature is with their customers. The platform organizes feedback and feature requests from customers on a public voting board where your users can upvote their favorite features. You can also use Canny to share your roadmap so customers can see what you’re building next.

Canny gathers feedback and generates automated reports to identify product areas that might require some improvement. After hearing what customers are saying about your business, you can use the platform to send e-mails to all concerned users and update them regarding the changes your team makes based on their feedback. You can also collect feedback from various channels and automatically organize these insights into a list that you can use for your roadmap.

Key features include alerts/notifications, chat/messaging, collaboration tools, commenting/notes, customer segmentation, discussions/forums, feedback management, idea management software, idea ranking, ideation, innovation management, multi-channel data collection, polls/voting, and prioritization.

Canny integrates with products you might already be using, such as Jira, ClickUp, GitHub, Salesforce, Hubspot, Slack, and Zendesk.

Canny costs from $400/month, but they offer discounts to businesses working in non-profit, healthcare, and education. They also offer a discount for early-stage companies and a free version.