What Is the Best Session Replay Software? 2025 Recommendations & Reviews

Sprig is a comprehensive product experience platform that assists businesses in understanding and enhancing their users’ experiences within their mobile and desktop product interfaces. It offers a suite of tools—including session replays, heatmaps, in-app surveys, feedback collection, and AI analysis—to gather and interpret user experience data at scale and surface key trends and product recommendations. 

Why I picked Sprig: One particularly cool feature of Sprig is its AI analysis capability. With this, businesses can instantly uncover trends in user behavior to quickly and continuously optimize the user experience. Sprig is the only tool on the market to offer AI analysis of session replay and heatmaps studies. 

The software also connects session replays with in-app surveys, providing a comprehensive view of users’ behavior and sentiment at that exact moment. Sprig's AI then organizes these session clips and responses into actionable themes, highlighting hidden patterns and user pain points.  

Integrations include popular tools like Segment, Mixpanel, Amplitude, Optimizely, LaunchDarkly, Slack, User Interviews, Google Tag Manager, Census, RudderStack, and Zapier.

Pricing starts from $175/month with a free plan and free trial available.

Mouseflow is a powerful analytics tool designed to help businesses understand user behavior on their websites through session recordings and comprehensive analytics. This versatile platform captures every mouse movement, click, scroll, and form interaction, providing invaluable insights into how visitors engage with your site.

Mouseflow's session replay feature has the unique capability to help you prioritize session recordings based on auto-generated friction scores. This allows you to focus on sessions where users encounter issues, ensuring that efforts to improve user experience are directed where they are most needed. You can also combine session replays with other analytical tools such as heatmaps and funnel analysis for a holistic view of user behavior.

Integrations include Omniconvert, Adobe Target, AB Tasty, Convert Experiences, BigCommerce, WooCommerce, Shopify, Intercom, HubSpot, Google Analytics, Google Tag Manager, Zendesk, WordPress, and others.

Mouseflow offers a free plan and a 14-day trial.

Dynatrace’s platform provides real-time insight into your application stack to help you optimize your visitor’s experiences. The platform supports software companies and helps visualize application data so users can determine where the issues are, what challenges can arise, and what to fix. You can get a broad view of your application’s environment with various data points, such as logs, metrics, and traces.

Dynatrace provides businesses with custom artificial intelligence (AI) to give you precise answers. It analyzes everything by looking through your IT environment’s dependencies and relationships. This information can support your development team to fix difficulties immediately and support integration with various CI/CD tools.

Dynatrace’s open API allows you to implement the platform’s data into your current software ecosystem. You can use the API in third-party systems, such as Salesforce, GitLab, Slack, and Microsoft Teams.

Dynatrace costs from $11/month and provides a 15-day free trial.

Glassbox’s platform can help teams within your organization, from product management and IT to compliance and marketing. These teams can use the information from their Glassbox dashboard to understand their user’s challenges on their web and mobile apps, visualize the user’s journey and enhance each step. Glassbox can help you prioritize your customer’s experience and improve your digital products from one collaborative platform.

Glassbox provides AI-driven visualization and analytics tools. The tool ranks your session recordings with a “struggle score,” which highlights errors and bugs on your web and mobile apps. This score can help your organization’s product managers, DevOps, marketing, and support teams engage with the tool and collect insights from the data. These teams then use the data to make the necessary fixes and changes to enhance your customer’s digital journeys.

Glassbox provides native integrations to help you connect customer data systems through their platform. These integrations include Salesforce, Slack, and Google Analytics. Glassdoor also provides an open API.

Glassbox offers customized pricing upon request.

Fullstory’s behavioral data platform helps technology leaders make better, more informed, and customer-centric decisions by injecting digital behavioral data into their analytics stack. The features of this software deliver real-time insights that can help you identify opportunities on your website. You can also discover issues that are affecting your revenue and understand how many users it affects. With this information, you can make smarter digital decisions according to the user experience data FullStory provides.

The design of the platform indexes every interaction your visitors have on your site. By transforming every digital visit into actionable insights, Fullstory moves enterprise businesses closer to their customers, increases funnel conversion, and easily detects malicious behaviors or fraud. FullStory makes this information searchable. This can help you and your team identify any website bugs and also provide customer support to a single user. 

FullStory integrates with various third-party software, such as Salesforce, Bugsnag, BigCommerce, and Zendesk.

FullStory offers customized pricing upon request. The platform also offers a 14-day free trial.

Businesses of all types can use Lucky Orange to understand what to do to increase website conversions. The real-time dashboard analytics lets you see how many visitors are coming to your site at any moment and know how they arrived. Your teams in charge of customer experience can see where visitors abandon various processes, such as creating new accounts or trying to check out during a purchase. They can use this information to identify pain points to improve.

Lucky Orange’s dynamic heatmaps allow you to see everything your website visitors are doing and why they’re not converting. This helps you see where people are scrolling and clicking on your site and see where visitors are engaging the most. The scroll heatmap in Lucky Orange lets you see if visitors are scrolling far enough on your web page to see your calls to action (CTA) or if they’re leaving the site before you get the chance to convert them.

Lucky Orange integrates with the tools you’re already using, such as BigCommerce, HubSpot, Google Analytics, and HubSpot.

Lucky Orange costs from $18/month when billed monthly or $14/month when billed annually. They also offer a 7-day free trial and a free subscription level.

Datadog provides security, monitoring, and analytics platform for IT operations teams, developers, business users, and security engineers. It also helps businesses reduce time to issue resolutions, secure applications’ infrastructure, and understand user behavior. Organizations across a wide variety of industries and sizes use the platform to enable cloud migration and digital transformation.

Datadog’s platform helps users organize session replays according to specific issues the error tracking feature detects. Thanks to the simple interface, your teams can share these replays among team members. This allows teams to troubleshoot and debug workflows by understanding what’s happening during users’ actions in the context of these errors. Datadog allows businesses to uncover the impact these errors can have on your application’s UX.

Datadog integrates with more than 500 applications, including Bitbucket, Salesforce Desk, Gitlab, Jira, and Slack.

Datadog costs from $15/user/month and offers a 14-day free trial.

LogRocket helps you track UX difficulties and see where to make any necessary changes to improve your site’s performance. The platform lets you see your visitors’ entire browsing journey and get the insights you need to track bugs, locate performance issues, and diagnose usability challenges. You can see all the vital details of your users’ sessions, such as keystrokes and mouse movements. The software also excludes sensitive data to protect your visitors’ privacy.

LogRocket reproduces every visitor session with perfect replay, allowing you to see JavaScript errors, network logs, and DOM state. Product analytics features use custom metrics to show interactions, features, and page changes. LogRocket’s performance monitoring monitors your page load times, memory usage, and browser crashes to measure the impact on your business. Combining these features can help you, and your teams make vital product decisions.

LogRocket integrates with multiple third-party software to provide you with a comprehensive view of your users’ experience, such as Optimizely, Intercom, Google Analytics, and Splunk.

LogRocket costs from $99/month for web applications and $199/month for mobile applications. Both versions offer a free subscription level and a 14-day trial for paid levels.

SessionStack provides engineering, product management, and customer success teams with helpful UX insights and tools. The platform helps minimize your time and effort to understand your customer’s digital experience and the difficulties they might experience. You can track down issues that occur with specific users, devices, environments, and product releases. SessionStack can also send you a notification regarding errors before your users have a chance to experience them.

SessionStack allows your support team to co-browse and collaborate with your users in real-time to ensure they have a successful experience. Your teams can do this without the user saying a word. The platform is lightweight, which means it doesn’t affect your app’s look and feel to users while still capturing all interactions. You can implement SessionStack with a single snippet in your app to give your team complete control of recordings.

SessionStack integrates with the systems you might be using through an open API. You can use the platform in third-party applications like Sentry, Zendesk, Stackpile, and Intercom.

SessionStack costs from $99/month when using the platform in the cloud. SessionStack offers customized pricing upon request if you’re implementing the software on-premises. They do offer a free trial.

Fullview allows businesses to solve user challenges and develop better experiences faster by recording sessions. Your product and support teams can jump to errors and important events, watch only the relevant parts of a recording, and eliminate manual bug reports. You can instantly replay what the user did before submitting a support request to your teams.

Fullview allows you to see which customers are on your app and start a co-browsing session with them. During this time, you can guide them through your app in multiplayer mode. This allows you to highlight and click elements on their screen, creating an incredible experience.

Fullview integrates with Intercom but is working to implement other connections, such as Zendesk, Slack, and Jira.

Fullview costs from $40/month and offers a 14-day free trial.