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With so many different user feedback solutions available, figuring out which one is right for you is tough. You know you want to gather insights into user experiences, preferences, and pain points to make informed decisions for product improvement and enhancement but need to figure out which tool is best. I've got you! In this post I'll help make your choice easy, leveraging my personal experiences using dozens of different tools with large teams and diverse products to share my picks of the best user feedback software.

What Is User Feedback Software?

User feedback software is a specialized tool that allows organizations to systematically collect and analyze feedback from users. It provides a structured mechanism for capturing user opinions, suggestions, and concerns, helping companies better understand their user base and make data-driven decisions to enhance the user experience.

Key features include customizable survey creation, real-time feedback collection, sentiment analysis, integration with other tools and platforms, and reporting and analytics functionalities. These features provide a structured approach to gathering qualitative and quantitative feedback, making it easier to derive actionable insights.

Overviews Of The 10 Best User Feedback Software

Here’s a brief description of each user feedback app to showcase each tool’s best use case, some noteworthy features, and screenshots to give a snapshot of the user interface.

1

UserGuiding

User feedback software for getting insights in real-time

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.7
97 reviews

14-day free trial

From $89/month (billed annually)

UserGuiding is a tool that lets you build code-free user onboarding and product walkthrough experiences. It also facilitates user feedback collection through micro-surveys, that provide you with real-time data and insights. This means you'll get key information about your product's features and functionality right away, allowing you to implement solutions promptly.

On the customer's side, the surveys are user-friendly and quick to fill out, which boosts response rates. Meanwhile, a large template gallery and simple code-free setup makes creating surveys speedy for your team, too. Once you've collected enough user feedback, you can download the data to your computer so you can manipulate it in other software.

UserGuiding integrates with other tools including Mixpanel, Segment, Intercom, Slack, Google Analytics, Google Tag Manager, Woopra, and HubSpot.

Paid plans start from $89 per month with annual billing, and a 14-day free trial is available.

2

Product Fruits

Best for its customizable product onboarding surveys

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.7
66 reviews

14-day free trial

From $89/month

Product Fruits is a powerful user onboarding software that can enhance customer activation and engagement. It has features like customizable surveys, sentiment analysis, and real-time reporting. The software allows companies to collect and analyze feedback from multiple channels and touchpoints, including email, social media, and in-app feedback. With this data, organizations can identify areas for improvement, track progress over time, and ultimately increase customer satisfaction. Product Fruits provides powerful analytics and reporting features that allow businesses to visualize their data and take action on key insights.

Product Fruits streamlines the onboarding process through intelligent pop-ups, walkthroughs, and checklists. By providing users with context-specific guidance, businesses can ensure that customers easily navigate through their products and reach their desired outcomes. The software offers various triggers and automation tools to help activate dormant users by identifying users with low engagement rates and creating processes that ensure a personalized experience. Companies can communicate with users through targeted, in-app messages that give context to their interactions. These messages can range from helpful product updates to critical notifications, ensuring that users are informed about features and changes that relate to their usage. Customization options enable sending personalized feedback requests, product recommendations, and even upselling or cross-selling products.

Product Fruits provides a comprehensive feedback suite that gathers user insights through surveys, usage analysis, and user sentiment. This enables businesses to understand their customer's pain points, prioritize improvements, and source testimonials and reviews. User demographics and behavior data can inform companies about new customer segments they should target and help to identify valuable user patterns. Through visual heat maps and data-driven reports, Product Fruits enables businesses to understand and act on their customers' feedback, allowing them to meet their needs and preferences. 


3

Podium

User feedback software with automation feature for surveys and customer engagement

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.6
1247 reviews

Free demo available

From $289/month

Automation can help you save time, and Podium has an automation feature, so you engage customers and manage feedback effortlessly. To ensure you get the information you need, you can create automated responses and follow-up questions according to customer responses.

Podium also lets you receive real-time notifications whenever you receive a customer response ensuring customers receive timely assistance.

Podium integrates with other CRM and product management tools like Lightspeed, ServiceTitan, ACS, Airtable, etc.

Podium pricing starts at $189/license/month, and they offer a free trial upon request.

4

Qualaroo

User feedback software with a Nudge feature for prototype creation

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.5
59 reviews

15-day free trial

From $99/month

Qualaroo is a customer and user feedback software to gather insights from app users and website visitors. You can use it as a survey tool to gain insights on how your product performs and the features that customers like.

Qualaroo also enables you to run exit surveys to find out why customers are not converting to help you improve conversion and retention rates. Gathering user insights is one of the best ways to keep your product development team on track to develop products that provide value to customers.

Qualaroo’s Nudge feature can help you. Nudges allow you to collect customer insights on every stage of product development to implement changes on features that users feel negatively about.

Qualaroo has a reporting dashboard to summarize customer insights using word clouds and other visualizations to make them easier to understand for product developers and stakeholders.

Qualaroo integrates with other business productivity tools like Mailchimp, Salesforce, Google Analytics, Google Tag Manager, etc.

Qualaroo pricing starts at $80/account/month, and they offer a free trial upon request.

5

Pendo

User feedback software with sentiments analytics feature to understand how customers feel

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.4
1387 reviews

14-day free trial + free plan available

Pricing upon request

Pendo is a user feedback tool you can use to create in-app walkthroughs to improve new users’ onboarding and introduce existing users to new features. You can use Pendo to store user feedback giving you a better idea of the features you need to improve and new features customers want to see.

Pendo lets you generate reports and metrics using user feedback that the software collected so you can prioritize new features that can help boost your revenue. Understanding how customers feel about your products and services is an excellent way of determining areas where you are excelling and areas where you need to improve, and Pendo’s sentiment analysis feature can help you.

Pendo can help you analyze online reviews to gauge whether customers feel positively or negatively about your products and services. Instead of sending an online survey to a customer, you can use Pendo to present NPS, quizzes, and polls directly to customers through your mobile app to boost response rates.

Pendo integrates with other business tools, including Calendly, Figma, QualtricsXM, Amazon Redshift, and TrustRadius.

Pendo has a free plan, while the pricing for paid plans is available upon request.

6

Uservoice

User feedback software with a dedicated widget for measuring NPS score

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.3
172 reviews

Free demo available

from $500/month (min 5 seats)

Uservoice is a product feedback management software that acts as a centralized platform for gathering and analyzing customer feedback. It allows your internal team to collate user feedback and share data with your product development team, giving them a better idea of what to improve on.

It has an analytics feature that gives you visibility on trending customer feedback and the customer segment driving the said feedback so you can prioritize dominant issues and affected customer segments.

Net promoter score is one of the best ways of gauging how effective your product and company are, and if you want a user feedback software to help you collect and analyze NPS, then Uservoice is an excellent software for you.

Uservoice has an NPS widget you can embed on your website, providing customers an easy way to let you know about their recommendations. What’s great about Uservoice’s NPS is you can dig deeper and connect user feedback to customer data, so you know who provided you with feedback and why.

Uservoice integrates with other user feedback tools, including Slack, Microsoft Teams, Salesforce, Jira, and Zendesk.

Uservoice provides pricing information and a free demo upon request.

7

Productboard

User feedback software for prioritizing features during product development

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.3
197 reviews

15-day free trial

From $25/user/month

Productboard is a user feedback software you can use to understand customer needs in building new products and adding new features to existing products. The software provides you with a centralized repository of customer data to ensure that your team understands products and features valuable to customers to help improve customer retention rates.

You can use Productboard to collect customer feedback on planned features to gauge which ones resonate more with customers. Customers who have features they want are happy customers, and Productboard can help you get feedback on the features that customers want to see on your products. You can use customer insights gained through Productboard to prioritize features that can increase customer satisfaction.

Productboard also allows you to share planned features with customers to improve customer engagement. Productboard integrates with other CRM tools like Azure DevOps, Pivotal Tracker, InSided, and Gainsight.

Productboard pricing starts at $20/user/month and offers a 15-day free trial.

8

Usersnap

User feedback software with video feedback feature for sharing customer experience

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.5
50 reviews

15-day free trial

From $99/month

Usersnap is a customer feedback software for SaaS companies that collect customer feedback through video feedback and customer surveys. You can use Usersnap to label and assign issues to your product development team using Usersnap’s dashboard.

The software can help improve customer engagement by sharing ticket status and directly responding to feedback senders to close the customer feedback loop. If you want to understand better the issues customers are encountering with your products, then Usersnap is the ideal user feedback software for you because of its video feedback feature.

With Usersnap, customers can record their screens to capture issues, allowing a better context to help find solutions quickly. This visual feedback feature allows you to capture critical metadata like URL, browser information, and console log errors you can send to your engineers to help customers.

Usersnap integrates with other customer feedback and product management tools like Basecamp, Trello, WordPress, Evernote, and GitLab.

Usersnap pricing starts at $9/month/up to 2 users, and they provide a 15-day free trial.

9

Usabilla

User feedback software for launching feedback campaigns

Free Demo

Pricing Upon Request

Usabilla is a user feedback collection platform you can use on all your digital channels like your website, mobile app, or social media account to help improve customer satisfaction. Instead of an intrusive pop-up survey, Usabilla allows you to create slide-out surveys that are unobtrusive and sit on the side of your website so customers can still use your website properly.

You can use Usabilla to create branded feedback forms and a feedback button that blends into your website well. If you want to ensure that you get actionable insights from customers, then Usabilla might be the best user feedback software for you because it allows you to launch feedback campaigns from your website.

With Usabilla, you can actively send feedback surveys and feedback forms to customers and target specific demographics of your customer base. You also have a choice between easy-to-complete and straightforward exit surveys or detailed questionnaires for more accurate results.

Usabilla integrates with Google Analytics, Jira, Slack, Zapier, and others. Usabilla provides customized pricing and a demo upon customer request.

10

GetFeedback

User feedback software with a mobile app survey feature

14-day free trial

Pricing upon request

GetFeedback is a feedback collection platform that allows you to gather and resolve customer feedback and issues to improve customer satisfaction. It allows you to create and launch one or more NPS programs quickly to help you gain insights on how to inspire customer loyalty and attract more customers.

The software can automatically trigger customer surveys based on customer lifecycle events to help get the pulse of customers in every step of their customer journey. Almost all customers use mobile devices, making having a mobile app critical for any business. If you want to utilize your mobile app to collect feedback, then GetFeedback is the user feedback software for you.

Its app survey functionality works on iOS and Android mobile devices, enabling you to reach more customers. You can customize GetFeedback’s widget to blend into your webpage and mobile app, ensuring a better user experience.

GetFeedback integrates with other CRM and customer feedback tools like Zapier, Adobe Analytics, Google Tag Manager, ContentSquare, and Acoustic.

GetFeedback provides pricing details and a free trial upon request.

Preview Image - <h2 class="c-block__title b-summary-table__title c-listicle__title h3" > Compare Software Specs Side by Side</h2>

Compare Software Specs Side by Side

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Other Options

Here are a few more that didn’t make the top list but are worth your consideration:

  1. Gainsight PX

    User feedback software with a wide variety of survey types

  2. Canny

    User feedback software for analyzing feedback from specific customers

  3. Jotform

    Best enterprise user feedback software

  4. Survicate

    Best for customer feedback integration

  5. Craft.io

    Best feedback software portal specifically designed to help product managers make better product decisions

  6. Hotjar

    Integrated website analytics solution for generating heatmaps of user behavior, feedback falls, and customer surveys

  7. Mopinion

    User feedback software with easy-to-install SDKs for iOS and Android mobile devices

  8. UserTesting

    Human insight platform for understanding how a target audience behaves during product use.

  9. Doorbell.io

    Customer feedback system for websites and mobile applications.

  10. Appzi

    Website feedback tool for collecting user feedback and customer data for forwarding to customer support or issue tracking tools.

  11. Userback

    Visual feedback tool for software teams.

  12. Conflux

    Feedback management platform for collecting, organizing, managing, and tracking feedback from customers, users, and employees.

  13. Hubspot

    SaaS for CRM-powered customer feedback surveys.

How I Picked The Best User Feedback Software

What do I look for when I select the best user feedback systems? Here’s a summary of my evaluation criteria: 

User Interface (UI)

I look for user feedback software without unnecessary features that clutter the user interface.

Usability

I want to launch surveys quickly so I look for user feedback software that is easy to use to create and run surveys anytime I need to. 

Integrations

I use many other software so I look for user feedback software that will work well with other business tools I use, so I won’t encounter compatibility issues.

Pricing

I want to save money so I look for user feedback software with amazing features at reasonable rates.

User Feedback Software FAQs

Find answers to common questions other people ask about this topic.

What is user feedback?

User feedback is any sort of response that comes from a customer and directed at the product developer. This feedback can look like an email, review on a website, comments on social media platforms, or submitted forms through a website.

The problem with user feedback is that it is so diverse in nature that it becomes hard to control as the company starts growing or a product gains popularity.

What key features can I find in user feedback software?

  1. Variety of surveys: A user feedback software should run different survey types so I can use one depending on the type of customer insight I need.
  2. Analytics: The software should help me analyze customer feedback, so I know how to use them to improve customer satisfaction.
  3. Customization: The best customer feedback tools should allow you to customize surveys and feedback gathering so you can create surveys that blend well with your website or mobile app
  4. Automation: It should automate the gathering of insights to connect with all website visitors or mobile app users.
  5. Communication tools: The software should have communication tools to communicate not just with customers but with team members like chat messaging, email capability, or automated chat assist.

What is the best way to collect user feedback?

Nowadays, many companies opt for social listening when dealing with feedback. Whether we want it or not, the world operates around this community-based platforms that make it easy for anyone to have an opinion. Taking the trolls aside, social listening can give companies feedback in the form of comments and specific metrics such as user sentiment toward the brand or product.

Having said that, your company should gather feedback where most of your users live. If you have a more conservative audience that responds positively to newsletters, you can guide them to an email-type of feedback. Two options that jump to mind are email surveys and customer-generated forms.

What's Next?

Whether you have a small business, an e-commerce website, or a large enterprise, knowing how customers feel about your products and services can go a long way towards helping you improve and increase revenue. A user feedback software can help you gather and analyze user feedback to help you come up with innovations to improve your products, retain existing customers, and attract new ones.

Related Read: A Guide To Product Analytics: Benefits, Metrics & Why It Matters

Aside from user feedback software, there are other software you can use to manage your business and serve your customers better.

Related List of Tools:

Follow The Product Manager if you want to learn more about other software and new articles we release each week.

By Ben Aston

Ben Aston is an online media entrepreneur and founder of Black & White Zebra, an indie media company on a mission to help people and organizations succeed.

Ben applies his expertise in design and strategy to enable businesses to deliver innovative products and services that delight customers. Ben is passionate about understanding customer needs through design research, identifying opportunities based on those insights, and empowering designers and technologists to create solutions. He is driven to develop and uncover new opportunities for clients, establishing strong connections with their customers through product solutions that create lasting value.