10 Best User Feedback Software To Improve Customer Satisfaction [2023]

Jotform Enterprise is a user-friendly web form building workspace that enables businesses to quickly create surveys, forms, polls, quizzes, questionnaires, and other web forms from scratch or using templates. The platform allows users to customize their forms and surveys with branding elements such as logos and colors. Users can add images, videos, and other media directly into the forms or surveys to engage customers even further.

Jotform Enterprise has an intuitive user interface that makes it easy to create forms and surveys with minimal effort. It offers advanced features such as logic jump, which allows users to skip questions based on previous answers given by customers. You can embed forms or surveys directly into the website so customers can provide feedback without leaving the site. Additionally, the auto-save feature saves all data entered by customers in real-time so if they are disconnected from the internet, their data is still preserved.

With Jotform Enterprise, businesses will have access to offline forms, surveys for product feedback and reviews, collaboration tools, approvals for automated workflows, and conditional logic for a personalized user experience. They specialize in B2B businesses but can be adapted to a wide range of customer markets and industries.

Standout features beyond forms include an app builder, workflow tables, an ecommerce store builder, proofing & approvals, and e-signature collection. 

Key features include form building tools, mobile responsiveness, payment integration, conditional logic, data collection and management, form branding, multi-language support, SSL encryption, and integration with third-party apps. 

Integrations include Google Drive, Google Sheets, Slack, Dropbox, PayPal, Stripe, Salesforce, Mailchimp, and Airtable. It also can integrate with Zapier to automate workflows and connect JotForm with over 1,000 other apps and services but this requires a Zapier account and may incur additional costs. 

Pricing details are available upon request.

Product Fruits is a powerful user feedback software that can enhance customer satisfaction and help businesses make critical decisions based on accurate data. It has features like customizable surveys, sentiment analysis, and real-time reporting. The software allows companies to collect and analyze feedback from multiple channels and touchpoints, including email, social media, and in-app feedback. With this data, organizations can identify areas for improvement, track progress over time, and ultimately increase customer satisfaction. Product Fruits provides powerful analytics and reporting features that allow businesses to visualize their data and take action on key insights.

Product Fruits streamlines the onboarding process through intelligent pop-ups, walkthroughs, and checklists. By providing users with context-specific guidance, businesses can ensure that customers easily navigate through their products and reach their desired outcomes. The software offers various triggers and automation tools to help activate dormant users by identifying users with low engagement rates and creating processes that ensure a personalized experience. Companies can communicate with users through targeted, in-app messages that give context to their interactions. These messages can range from helpful product updates to critical notifications, ensuring that users are informed about features and changes that relate to their usage. Customization options enable sending personalized feedback requests, product recommendations, and even upselling or cross-selling products.

Product Fruits provides a comprehensive feedback suite that gathers user insights through surveys, usage analysis, and user sentiment. This enables businesses to understand their customer's pain points, prioritize improvements, and source testimonials and reviews. User demographics and behavior data can inform companies about new customer segments they should target and help to identify valuable user patterns. Through visual heat maps and data-driven reports, Product Fruits enables businesses to understand and act on their customers' feedback, allowing them to meet their needs and preferences. 

Automation can help you save time, and Podium has an automation feature, so you engage customers and manage feedback effortlessly. To ensure you get the information you need, you can create automated responses and follow-up questions according to customer responses.

Podium also lets you receive real-time notifications whenever you receive a customer response ensuring customers receive timely assistance.

Podium integrates with other CRM and product management tools like Lightspeed, ServiceTitan, ACS, Airtable, etc.

Podium pricing starts at $189/license/month, and they offer a free trial upon request.

Pendo is a user feedback tool you can use to create in-app walkthroughs to improve new users’ onboarding and introduce existing users to new features. You can use Pendo to store user feedback giving you a better idea of the features you need to improve and new features customers want to see.

Pendo lets you generate reports and metrics using user feedback that the software collected so you can prioritize new features that can help boost your revenue. Understanding how customers feel about your products and services is an excellent way of determining areas where you are excelling and areas where you need to improve, and Pendo’s sentiment analysis feature can help you.

Pendo can help you analyze online reviews to gauge whether customers feel positively or negatively about your products and services. Instead of sending an online survey to a customer, you can use Pendo to present NPS, quizzes, and polls directly to customers through your mobile app to boost response rates.

Pendo integrates with other business tools, including Calendly, Figma, QualtricsXM, Amazon Redshift, and TrustRadius.

Pendo has a free plan, while the pricing for paid plans is available upon request.

Qualaroo is a customer and user feedback software to gather insights from app users and website visitors. You can use it as a survey tool to gain insights on how your product performs and the features that customers like.

Qualaroo also enables you to run exit surveys to find out why customers are not converting to help you improve conversion and retention rates. Gathering user insights is one of the best ways to keep your product development team on track to develop products that provide value to customers.

Qualaroo’s Nudge feature can help you. Nudges allow you to collect customer insights on every stage of product development to implement changes on features that users feel negatively about.

Qualaroo has a reporting dashboard to summarize customer insights using word clouds and other visualizations to make them easier to understand for product developers and stakeholders.

Qualaroo integrates with other business productivity tools like Mailchimp, Salesforce, Google Analytics, Google Tag Manager, etc.

Qualaroo pricing starts at $80/account/month, and they offer a free trial upon request.

Uservoice is a product feedback management software that acts as a centralized platform for gathering and analyzing customer feedback. It allows your internal team to collate user feedback and share data with your product development team, giving them a better idea of what to improve on.

It has an analytics feature that gives you visibility on trending customer feedback and the customer segment driving the said feedback so you can prioritize dominant issues and affected customer segments.

Net promoter score is one of the best ways of gauging how effective your product and company are, and if you want a user feedback software to help you collect and analyze NPS, then Uservoice is an excellent software for you.

Uservoice has an NPS widget you can embed on your website, providing customers an easy way to let you know about their recommendations. What’s great about Uservoice’s NPS is you can dig deeper and connect user feedback to customer data, so you know who provided you with feedback and why.

Uservoice integrates with other user feedback tools, including Slack, Microsoft Teams, Salesforce, Jira, and Zendesk.

Uservoice provides pricing information and a free demo upon request.

Productboard is a user feedback software you can use to understand customer needs in building new products and adding new features to existing products. The software provides you with a centralized repository of customer data to ensure that your team understands products and features valuable to customers to help improve customer retention rates.

You can use Productboard to collect customer feedback on planned features to gauge which ones resonate more with customers. Customers who have features they want are happy customers, and Productboard can help you get feedback on the features that customers want to see on your products. You can use customer insights gained through Productboard to prioritize features that can increase customer satisfaction.

Productboard also allows you to share planned features with customers to improve customer engagement. Productboard integrates with other CRM tools like Azure DevOps, Pivotal Tracker, InSided, and Gainsight.

Productboard pricing starts at $20/user/month and offers a 15-day free trial.

Usersnap is a customer feedback software for SaaS companies that collect customer feedback through video feedback and customer surveys. You can use Usersnap to label and assign issues to your product development team using Usersnap’s dashboard.

The software can help improve customer engagement by sharing ticket status and directly responding to feedback senders to close the customer feedback loop. If you want to understand better the issues customers are encountering with your products, then Usersnap is the ideal user feedback software for you because of its video feedback feature.

With Usersnap, customers can record their screens to capture issues, allowing a better context to help find solutions quickly. This visual feedback feature allows you to capture critical metadata like URL, browser information, and console log errors you can send to your engineers to help customers.

Usersnap integrates with other customer feedback and product management tools like Basecamp, Trello, WordPress, Evernote, and GitLab.

Usersnap pricing starts at $9/month/up to 2 users, and they provide a 15-day free trial.

GetFeedback is a feedback collection platform that allows you to gather and resolve customer feedback and issues to improve customer satisfaction. It allows you to create and launch one or more NPS programs quickly to help you gain insights on how to inspire customer loyalty and attract more customers.

The software can automatically trigger customer surveys based on customer lifecycle events to help get the pulse of customers in every step of their customer journey. Almost all customers use mobile devices, making having a mobile app critical for any business. If you want to utilize your mobile app to collect feedback, then GetFeedback is the user feedback software for you.

Its app survey functionality works on iOS and Android mobile devices, enabling you to reach more customers. You can customize GetFeedback’s widget to blend into your webpage and mobile app, ensuring a better user experience.

GetFeedback integrates with other CRM and customer feedback tools like Zapier, Adobe Analytics, Google Tag Manager, ContentSquare, and Acoustic.

GetFeedback provides pricing details and a free trial upon request.

Canny is a user feedback software that allows you to collect, analyze, and organize feedback from customers and teammates. You can use Canny to create customer profiles with customized fields to gather the information you need to serve customers better.

Canny lets you automatically group similar user feedback and requests to make it easy for your customer support team to attend to them. Although customer feedback is important, you can only fully appreciate it if you know who is providing it, and Canny can help you in this regard.

Canny enables you to connect customer data to feedback giving you a better understanding of the type of customer demographics providing you customer reviews. You can use custom fields to segment customers, making it easier to filter feedback and attend to concerns from VIP customers.

Canny integrates with other CRM and productivity tools like HubSpot, Jira, ClickUp, and Intercom.

Canny pricing starts at $50/month/100 tracked users, and they offer a 14-day free trial.