10 Best User Onboarding Software in 2023

Product Fruits is a user onboarding software that helps customers learn a product via step-by-step guidance, in-app messages, tooltips, and walkthroughs. It offers behavior-tracking options, which can be used to monitor how customers interact with a product. Product Fruits' interactive guides are customizable, so businesses can tailor them to their specific products, brand, and audience. Product Fruits also enables the insertion of multimedia content such as videos, images, and GIFs.

Product Fruits captures and analyzes critical data such as engagement levels, time spent on each process, and user journey flow. Product Fruits allows businesses to create user groups with individual product preferences, personas, and other data-driven criteria. This feature enables businesses to create highly relevant user onboarding experiences that address the specific needs of each audience segment.

One of the coolest things about Product Fruits is that it incorporates a feedback widget in the tutorial process. This means that users can report bugs or errors, or even just make suggestions for future improvements. This sets Product Fruits apart, as it ensures that product adoption communications are a two-way street between the developer and end user.

Integrations include Segment, Mixpanel, Heap, Customer.io, HubSpot, Sessionstack, Smartlook, and Google Analytics. If you use another platform, you can use their JS API to forward events.

Product Fruits starts from $79/month and comes with a 14-day free trial.

Plotline is an in-app engagement platform that can be used to create custom user onboarding flows in your product. Product tours and tutorials can be built to showcase different product verticals and features using in-app videos, tooltips, and animations. Personalized onboarding flows can be set up in the system by segmenting users based on real-time events and attributes of the user.

Plotline allows you to segment users, run tests, and communicate with your user base inside your app (mobile or web). It is also possible to collect user feedback on new product launches or the onboarding experience with the in-built in-app surveys feature.

Integrations include Snowflake, BigQuery, Redshift, Mixpanel, Slack, Clickhouse, Amplitude, Segment, Rudderstack, and OneSignal. Paid plans start from $499 per month, and a 21-day free trial is available.

Paid plans start from $499 per month, and a 21-day free trial is available.

Absorb LMS is a learning management system that can be used to support user onboarding and improve customer adoption. It has a content builder that allows you to create, track, and manage trainings and courses for your customers. Multimedia elements like videos, quizzes, and interactive scenarios can be added for a more dynamic and engaging experience.

The product is built around creating interactive content and delivering an engaging end user experience. You can reward users with badges and certificates, helping to turn new customers into power users quickly. For onboarding more customers without overloading your customer success representatives, it can be a great tool for a self-serve option.

The software integrates with other tools like Google Suite, Microsoft Azure, Namely, Okta, Salesforce, WebEx, Workday, Zoom, and more. Pricing is available upon request, and a free trial and demo are both offered.

Apty is customer onboarding and user adoption software for SaaS companies that houses intuitive walkthroughs designed to highlight your service’s best features for new clients. Apty has specifically positioned itself as a system that can propel free trial users into paying customers. They do this by helping you highlight tooltips and key features that your customers can’t live without. 

With Apty, you can employ a straightforward interface and code-free editor to craft the perfect training/onboarding solution. You can design and implement on-screen guidance content dedicated to highlighting your must-have features. You can then track who is accessing your onboarding content as well as when, where, and how long. That way, you can continue to improve anywhere you see a bounce rate. 

Apty is, by far, the best user onboarding software for SaaS companies looking to make the most out of freemium or free trial sign-ups.

Apty offers customized pricing upon request and a free trial for up to 45 days, where you can test out their workflows with full admin access.

Userpilot is cloud-based software that helps businesses improve product adoption and customer onboarding. Admins can segment users, based on certain attributes or in-app events. They can also create multilingual walkthroughs or add tips and hits to improve the client's overall experience. 

The software gets new users up and running faster by offering a personalized user onboarding experience. Enterprises can add custom triggers or conditions and preview them across staging and production environments. To optimize performance, they can also perform A/B testing, set up milestones, and track engagement rates. 

This tool integrates with platforms such as Google Analytics, Amplitude, Intercom, and Segment. 

Userpilot costs from $249/user/month. A 14-day free trial is also available. 

Appcues delivers native-looking onboarding experiences designed to engage users, increase activations, and improve retention. Using the no-code builder, you can drag and drop images, change text, or adjust buttons. 

Segmenting and targeting users by persona, plan tier, lifecycle stage, or account owner is easy. You can track the impact of each onboarding flow, to better guide and support users. 

Appcues measures how flows impact key business metrics, so you can identify areas where improvements are needed. You can make adjustments and iterations to maximize the number of free-to-paid conversions. 

Appcues integrates with Salesforce, Marketo, HubSpot, Zendesk, Slack, Intercom, Mailchimp, Heap, Mixpanel, Amplitude, Google Analytics, Segment, and others. Plus, a paid plan through Zapier can unlock even more integration options. 

 Appcues costs from $249/month (billed annually) and offers a free trial for up to 50 onboarding “flows” and 10 tracked events. 

GuideCX is client onboarding software that turns the learning process into a series of tasks lists with status indicators for progress checking. Using the fundamentals of digital project management, GuideCX lets you build a customer onboarding workflow populated with learning materials that you set up yourself. You can white-label the system, so it’s all in line with your personal branding. 

Key features include time tracking, resource management, a reporting/analytics engine, collaboration tools, and a client portal (no login required!). You also get a mobile app, flexible user permissions settings, private internal communications channels, automated dependency logic, end date forecasts, a timeline view, and storage/attachment capabilities. 

GuideCX integrates natively with Salesforce, Hubspot, Gainsite, Slack, and Jira. You can unlock more integrations through Zapier, but this may require a paid plan.

GuideCX offers customized pricing upon request. They offer a free trial and a free demo.

WalkMe is a cloud-based interactive guidance platform that helps you manage customer experiences on your company website. Using automated tip balloons, the software drives customers to specific walkthroughs. You can play these automatically or allow the user to initiate them.

You can use segmentation to change the display based on a user's role, location, and language. You can also embed content into walkthroughs such as videos, articles, and more. Thanks to the analytics feature, you can track user interactions with the platform and modify the way they are guided through the site. 

WalkMe integrates with Salesforce, AWS, Segment, Gainsight, Google Analytics, Heap, Slack, Google Workspace, LiveAgent, Intercom, Livechat, Zendesk, and other apps. 

WalkMe costs from $2-3000/annually. It comes with a free demo.

Intercom is a sales, marketing, and support solution that helps businesses acquire, engage, and support customers. The software includes a bot-based algorithm, targeted emails, push and in-app messages, and an integrated helpdesk.

Intercom includes a product tour function designed to produce polished, engaging onboarding tutorials. Simple to use, this feature makes it possible for anyone to create an effective, engaging onboarding guide. 

For more complex apps, custom bots can be built. These automatically capture new users' intent, then send them on the appropriate tour directly from the bot conversation.

Intercom integrates with Stripe, Instagram, WhatsApp, Google Analytics, Segment, Heap, Outlook, Slack, Salesforce, and hundreds of other options. You can also access their robust API for additional DIY connections. 

Intercom costs from $74/month (billed annually) for small businesses and increases from there. You can try it for free for up to 14 days. 

Pendo personalized in-app guides help you create better product experiences with in-app web and mobile communication. Out-of-the-box user onboarding tours, product walkthroughs, and in-app support help optimize the user experience. 

The software includes a visual design studio for building targeted in-app guide campaigns across both desktop and mobile apps. You can deliver tooltips and best practice advice in-app, to increase user retention and reduce customer support inquiries.

Marketing teams can serve tailored messages to users, based on their behavior and segmentation. In addition, Pendo’s retroactive analytics help you determine when, where, and how to guide users to successful activation. 

Pendo integrates with apps like Slack, Zendesk, Confluence, Salesforce, Fivetran, Intercom, Segment, HubSpot, and Drift. Integrations are limited to paid plans. 

Pendo is free for up to 1000 monthly active users. You can contact them for paid plan pricing when you’re ready to expand.